Step-by-Step Setup Instructions
01
Step-by-Step Setup Instructions 1
Check whether other apps on the same device play normally.
02
Step-by-Step Setup Instructions 2
Restart the player app and confirm the device has a stable connection.
03
Step-by-Step Setup Instructions 3
Try Ethernet or a stronger Wi-Fi signal if available.
04
Step-by-Step Setup Instructions 4
Note the channel or title and time of the issue before contacting support.