Avant de commencer (Prérequis)
- A supported device connected to the internet
- A media player obtained from its official app store or publisher
- Connection details from a service you are authorized to use
Instructions d'installation pas à pas
01
Check the device and connection
Confirm the device is supported, connect it to a stable network, and install operating-system updates offered by the manufacturer. Samsung app availability can vary by model year, country, and television firmware.
02
Choose a compatible player
Look in Samsung Apps on the television for a reputable media player that supports the playlist or login format supplied by your authorized provider. Review the app publisher and permissions before installing.
03
Get your own connection details
Request the playlist URL or account configuration directly from the provider you are authorized to use. This site does not issue or store player credentials.
04
05
Refresh and review the guide
If your provider supplies program-guide data, refresh it in the player and check its time-zone setting. Availability of guide information depends on the provider and app.
Dépannage spécifique à cet appareil
⚠️ The player cannot connectCheck the device's internet access, update the app, and re-enter the details from your provider. Ask that provider to confirm the configuration is active and supported.
⚠️ Playback pauses or buffersRestart the router and player, try a wired connection or a less congested Wi-Fi band, and close other high-bandwidth apps. If the issue remains, ask your provider to check the stream.
⚠️ The guide or categories are missingRefresh the playlist, check the app's guide and time-zone settings, and confirm with your provider that guide data is included in the configuration.